EPM Add-in logon error: "Name or password is incorrect (repeat logon) - Wrong authentication"
G
Gonzalo Casas
started a topic
over 1 year ago
Symptom
You fail to log on to EPM Add-in due to the error below even though the user name and password is correct.
Framework message:
Name or password is incorrect (repeat logon)
Wrong authentication
Environment
SAP EPM Solutions, add-in for Microsoft Office
Reproducing the Issue
Log on to EPM Add-in.Type user name, password and click
Cause
SAP Portal is maintained under User Options->Server Configuration. When SAP Portal URL is maintained, EPM Add-in will use SAP Portal URL to do authentication.
If you use the SAP Portal credentials to create your Planning and Consolidation Connection for SAP NetWeaver connection, the authentication is performed directly at the SAP Portal level and not at the Planning and Consolidation server level. Beforehand, you must enter the SAP Portal parameters in the Server Configuration tab of the EPM - User Options dialog box.
Resolution
You can remove the SAP Portal URL from User Options->Server Configuration.
Gonzalo Casas
You fail to log on to EPM Add-in due to the error below even though the user name and password is correct.
Framework message:
Name or password is incorrect (repeat logon)
Wrong authentication
SAP EPM Solutions, add-in for Microsoft Office
SAP Portal is maintained under User Options->Server Configuration. When SAP Portal URL is maintained, EPM Add-in will use SAP Portal URL to do authentication.
Below is the description regarding the SAP Portal documented in the EPM Add-in installation guide.
If you use the SAP Portal credentials to create your Planning and Consolidation Connection for SAP NetWeaver connection, the authentication is performed directly at the SAP Portal level and not at the Planning and Consolidation server level. Beforehand, you must enter the SAP Portal parameters in the Server Configuration tab of the EPM - User Options dialog box.
You can remove the SAP Portal URL from User Options->Server Configuration.